Terms of Service
In summary
- PhesheOps is provided by PhesheOps (Pty) Ltd, a South African company.
- Pilot clients receive a free trial. Nothing is charged unless you agree to a paid plan in writing.
- Your business data belongs to you. We do not sell it or use it for advertising.
- Either side can end the service on 20 business days’ written notice, and you can export your data.
- Section 10 limits our liability. Please read it.
This summary is for convenience only. The full terms below apply.
1. About PhesheOps
PhesheOps is a business operations platform provided by PhesheOps (Pty) Ltd, a private company registered in South Africa with registration number 2026/558198/07 ("PhesheOps", "we" or "us"). It helps a business manage its customers, appointments, orders, invoices, payments and customer messages in one place.
2. Who these terms apply to
These terms apply to businesses that use PhesheOps (the "business") and to the staff the business allows to sign in. Access to PhesheOps is by agreement with us. Each business also signs a service agreement with us. If the service agreement and these terms differ, the service agreement applies. By using PhesheOps you agree to these terms.
3. Pilot programme and free trial
We are currently onboarding a limited number of businesses as pilot clients. A pilot client receives a free trial period. The length and conditions of the trial are agreed in writing in the service agreement before the trial starts. No fees are charged during the free trial.
The free trial does not turn into a paid subscription automatically. Paid use only starts if the business chooses a plan and agrees to it in writing. If it does not, the trial ends and section 11 applies.
4. Fees and payment
After a free trial, PhesheOps is offered as a monthly subscription. The plan, the price, whether VAT is included, and how payment is made are set out in writing in the service agreement before any charge applies. We will give at least 30 days' written notice before changing the price of a business's plan.
5. Accounts and staff
The business is responsible for the people it gives access to and for keeping its sign-in details safe. The owner account has full access. Staff accounts are limited by role.
6. Your data
All information a business enters into PhesheOps, including its customers' details, belongs to that business. We process it on the business's behalf to provide the service. We do not sell business data or use it for advertising. Each business's data is kept separate from every other business's data. Our Privacy Policy explains how we handle personal information.
7. WhatsApp and other channels
We are introducing WhatsApp messaging and are completing Meta's approval process for it. When it is available, a business will be able to connect its own WhatsApp Business number to PhesheOps through Meta's WhatsApp Business Platform. Customers who message that number will be assisted by an automated menu, and enquiries, quote requests, bookings and orders will appear in PhesheOps so the business can act on them and reply. A business may also choose to import the product catalogue from its WhatsApp Business account into PhesheOps, and review and edit the items before saving them. It can also connect other channels, such as its website. Our Privacy Policy explains how these messages are handled.
A business that uses WhatsApp through PhesheOps must:
- follow WhatsApp's business terms and Meta's rules for business messaging, including the rules on when a business may message a customer;
- only send messages to customers who have agreed to receive them; and
- stop messaging a customer who asks it to stop.
Any charges for WhatsApp messages are set out in the service agreement. Meta decides whether a business may use WhatsApp, and we are not responsible if Meta limits or suspends a business's WhatsApp access.
8. Acceptable use
You may not use PhesheOps to break the law, to send unsolicited (spam) or abusive messages, to try to access another business's data, or to interfere with the service.
9. Availability
PhesheOps is actively developed and we work to keep it reliable, but we cannot promise that it will always be available or free of errors. If an issue affects normal access, we will notify affected businesses and aim to resolve it as quickly as we can.
10. Limitation of liability (important: please read)
To the extent permitted by law, PhesheOps is not liable for indirect business losses, such as lost profits, caused by the service being unavailable or by errors. This does not apply to loss caused by our gross negligence or wilful misconduct.
Nothing in these terms takes away any right a business has under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other law that cannot be excluded by agreement.
11. Ending the service
A business may end the arrangement at any time by giving us 20 business days' written notice. We may end it by giving the business 20 business days' written notice, or sooner if the business materially breaches section 8. When it ends, the business can export its data. After the export period, the business's identifiable data is deleted, and only an anonymised summary of how the service was used may be kept.
12. Changes to these terms
We may update these terms. If a change materially affects a business's rights, its fees or how we handle its data, we will notify that business before the change applies.
13. Governing law
These terms are governed by the laws of the Republic of South Africa.
14. Company details and contact
PhesheOps (Pty) Ltd
Registration number: 2026/558198/07
Place of registration: South Africa
Director: Zintle Thandile Mgwelo
Registered and physical address (also for legal notices): 5 Roman Place, Merrifield Park, Amalinda, East London, 5247, South Africa
Telephone: 063 401 6765
Website: phesheops.co.za
General enquiries: hello@phesheops.co.za
Support: support@phesheops.co.za